Current enterprise basic has relatively complete operational service team and operations professional tools, but the enterprise is generally believed that operations manager is to “passive fire brigade”, its importance is very low, when it comes to ops will think of “back pan man”, “fire brigade”, how to convert operational work from pressure into value, work from operational transition to operation, Is a pain point that every operations team manager thinks about all the time.

01

What is the difference between operations and operations?

Operation and maintenance is more passive “maintenance”, oriented to infrastructure, software and hardware, to ensure the “stability”, “security” and “reliability” of the system. Operation is more of an active “operation”, oriented to business, service and users, and focuses on the “experience”, “efficiency” and “benefit” of providing services.

02

What are the main problems existing in service operation enterprises under the multi-cloud system architecture?

Cloud resource application and other offline operations, lack of self-service, poor user experience;

The service approval process is separated from the cloud management platform. The delivery of resources is manually completed offline, and automatic delivery is not realized. The efficiency of resource supply is low.

The service is not standardized, and the metering of the service cannot be realized, and the benefits cannot be effectively controlled;

Lack of service assessment and evaluation system, low service satisfaction.

How to realize the transformation from operation and maintenance to operation under the current enterprise multi-cloud system architecture?

We based on cloud management platform construction experience for many years, and the understanding of enterprise customer service operations, think cloud management platform “unified portal service” is the enterprise important gripper from operations to the service operation, through the cloud services self-support, routing, automation, standardization, and service satisfaction evaluation management to standardize the daily service operation, Improve service efficiency and service quality, improve user service experience, and effectively control benefits.

Self-service – all business departments apply for cloud services such as computing, network, storage, operation and maintenance through the “Unified Service Portal”;

Service process-Various cloud service applications, changes and unsubscriptions automatically match the corresponding approval process, and visually display the approval information of each link;

Service automation – service application is approved, and the platform automatically executes and delivers results of computing, network, storage resources and operation and maintenance operations;

Service standardization – Standardized computing, networking, storage, operation and maintenance operations and other products are published in the form of services to the “Unified Service Portal”;

Service satisfaction evaluation – Service evaluation management evaluates the use of various service capabilities to create an “objective, complete and detailed” assessment and evaluation system.

The “Unified Service Portal” improves the utilization rate of infrastructure resources, realizes on-demand deployment, on-demand use and effective sharing, and solves the pain point of fragmented services of various business departments. We will build a complete service system of “four modernizations and one evaluation” for closed-loop management and control of the whole life cycle of service operation to help enterprises successfully transform from operation and maintenance to operation.

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