Introduction: In this article, Ali Cloud senior technical expert Zheng Gang will focus on SaaS cloud toolkit how to help enterprises on the cloud, including product on the cloud, product listing, service focus, describes the value of SaaS cloud toolkit for customers and partners. With the help of the overall solution of cloud Toolkit on SaaS, SaaS can achieve product to the cloud in a week and product to the cloud in a week.
I have just heard the chapter of business and now come to the chapter of cloud. What is the relationship between these two things? Let me share with you one of my feelings. There are two things in the world. One thing is that everyone will feel great after doing it, for example, to win the bonus and make money in this industry, which everyone likes. There’s another category of things that are particularly painful if you don’t do it, and I’m going to talk about cloud toolkit on SaaS today and it’s going to be particularly painful if you don’t do it. So what are we going to talk about today? Let’s look at three things that we’re going to talk about:
Our Upper Cloud toolkit builds the upper cloud ladder for enterprise applications. The ladder itself can only bring you so much pleasure, but without it today, frankly, many of you who want to succeed in business and become unicorns would probably be miserable.
Release of new functions of the API gateway. We also hope that the release of these new features will help many of our API service providers achieve capabilities convergence and ecological integration.
Third, we used to have an API market, and this time we will upgrade it to a capability center to share and win with the vast number of capability partners.
Let’s go back to the beginning of the up cloud, the key word in the up Cloud toolkit is up cloud, what does up cloud mean? As most people know, IT is to buy a few ECS, RDS, some storage products, and may also need to buy some big data products. Then I call Cloud. As long as these Iaas layer products are really used in our products, IT can reduce my IT cost.
Is that the only cloud we’re talking about today on the enterprise application? Let’s take a look at the high potential SaaS on the cloud road, today, as long as there is a product in hand, through the Internet to provide services to the outside, whether the service is enterprise users or individual users, can be called a high potential SaaS.
A high potential SaaS path to the cloud
What kind of challenge will this high dive SaaS face? Let’s take a look. The CEO of SaaS was very happy at the beginning. After he got his own product out, he also found several big customers by his own ability. I appreciate your product very much, but could you please connect your product to our account system, and the account system of each major customer is different, and each major customer wants to use their own account system to log in the high potential SaaS. At this time, the CEO is going to reform, although he is a little depressed, but customers first, customer first, we need to support. So it does not invest a lot of manpower to connect with each big customer account system.
Let’s look at the second pain point he might hit. Some applications, it actually came to transition from the traditional enterprise software, in fact, in this case actually know less about the native architecture of cloud, and also have not felt the necessity of must have before, when he found ali cloud that a cloud market to sell, you want to achieve a real Internet mode SaaS services form, He will find that his previous single-rent version of enterprise software needs to be converted to multi-rent. And fast. They’re already taking orders. How do you quickly turn it into a multi-rent version? He went to the CTO to discuss, how can I change the single-rent version to multi-rent version? “CTO told him that the matter was not stable for two months, the CEO was dumbfounded, two months how can I afford to wait ah, this is the second pain point he may encounter.
What is the third pain point? If I want to survive this company today, it is most important to get business opportunities and win orders. I will try my best to use omni-channel marketing to win over all kinds of customers. Like Tmall, we may think it is 2C, but there are 2B flagship stores on Tmall. He’s thinking about how I can take advantage of all of these markets to be my marketing channel and help me find clients. This is a particularly urgent need for him. If the channel is not opened, the survival of the company may be a problem, especially for startups. This is the third pain point.
As you can see, a SaaS from product availability to the final commercial success, in fact, the challenge is very huge, we have just cited three examples, in fact, a SaaS to commercial success will encounter a variety of problems. For example, he will encounter customers who need to have more than one end. He may not like wechat end, like Dingdingend, or vice versa, or he may like the enterprise’s own end. SaaS will also have elastic cost considerations, such as “Double 11” sudden order surge, his system suddenly can not support. For example, his own brand strength is not enough, he needs to accumulate his own brand equity, but before the accumulation of brand equity is strong enough, can he first find a tree to rely on? Of course, he also wants to embrace the wave of API economy. He may think of trying to innovate some business models, which need someone to help him realize his ideas or requirements, and also solve the pain points of customers. What should he do at this time?
Cloud trilogy: product cloud, product listing, service focus
IaaS alone must not be enough. Therefore, our SaaS cloud toolkit believes that enterprise applications on the cloud in addition to the IaaS layer on the cloud, he also need to do two other things, one is the listing of goods, he must completely complete the creation of commodity channels, and the transformation of the commercialization of the product itself. In addition, he also has to ensure the quality of service, I use a word here called attentive service, this heart is our heart to choose the heart, we usually say that do anything to attentively, what does our service mean today? We hope that the enterprise application provided by the majority of partners can match ali Cloud a heart selection standard. The heart selection standard means that it can provide customers with a high quality and stable service level like the official cloud products of Ali Cloud. As we all know, customers first, customers with cool, we will make money, so the service we also think is a very important classification.
Specifically, what problem will the cloud on product solve? IaaS layer on cloud on product. I hope the toolkit can have three dimensions to guide partners to find their own running hosting solutions and achieve flexible cost. In addition, we want to provide technical components to enhance the SaaS customer experience. For example, the account issue mentioned above is actually a minor issue, but customers sometimes get stuck at the login level. We want to provide a unified account service so that customers can log in to all SaaS services with their own account system. It’s a very small improvement, but it’s a good one for the user experience.
We also hope that when SaaS is listed, we can also provide enough support for the commercialization transformation. At present, we will support 9 commodity types and 9 modes. We will also open up all the markets in Alibaba’s ecosystem to enter once and launch in six cities.
We will provide code hosting, authority hosting, service hosting and delivery hosting. We will use this comprehensive hosting service to deeply integrate with the SaaS services of our partners to serve our customers well.
What value does SLK provide?
With that said, let’s summarize. What value do we want to bring to our customers? We want to bring customers single sign-on, multi-terminal access, one site integration, heart selection security, business continuity. Business continuity is the most important word that everyone understands. Nothing is more unacceptable than a customer coming to use our SaaS and having their business cut off.
We also want to be able to bring great value to our partners. Commodity support, multi-market launch, capacity scaling, selective standards, flexible cost, all of that. What are the specific solutions that will be used to achieve these value points? Let’s take a look at cloud toolkit solutions on SaaS.
SaaS cloud toolkit overall solution
As you can see, product docking is on the left, product docking is on the right, and heart selection hosting is below. We hope to use such a comprehensive solution to meet those values mentioned just now.
Today we are here to announce three new things. The first one is the new release of API Gateway, which will be introduced by my partner Mr. Elam. The second block is the newly upgraded capability center, which will be introduced by Product manager Ning Lei later. The third piece is the heart selection trusteeship program that I am responsible for.
Here to give you a look at the heart of hosting is what it looks like, we start from the bottom: Managed code, we hope to be able to go to with partners to guarantee the quality of a code, to ensure that the production code change is consistent with the process, there is no change in the accident, we also hope to run managed to partners more choices, for single too late as much rent rent version of the application, we provide a way to dynamically create instances of single rent, can let the customer order out of the box; Authority hosting, we hope to have a very standard operation and maintenance authority management. Service hosting, which includes after-sales service, fault handling and DISASTER recovery drill, especially the disaster recovery drill, because we SaaS is an Internet service form, its high availability is very important, we expect to use the normal disaster recovery drill, to ensure that the high availability of selected products eliminated.
The top tier is delivery hosting, which is usually the last mile your customer gets your SaaS product. Usually you have to do some customization or special background data configuration for the enterprise customer. Although it seems to have no technical content, it actually affects the user experience and finally uses this product. So we also launched this delivery hosting.
How long does it take for SLK access to go from being a startup to being able to see everything in the cloud? We solemnly promise here, a basic condition of SaaS, within one week we hope the product on the cloud, cloud on the goods within a week, this is our an enterprise application on speed of an expectation of cloud, we hope that SaaS classmates and even partners to complete their own according to document, without the need to call a lot or in a group chat for a long time.
Back to the original intention, SaaS on cloud toolkit is designed to help SaaS on cloud, it is a cornerstone, I hope you can easily step on this cornerstone, to achieve more commercial success. This is my share today, not afraid of floating clouds, self-imposed for SLK, welcome everyone to docking, thank you.
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