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Tencent e-government collaborative product solutions, based on the tencent “big China” (data middle China + + business AI China) + “front desk” (e-government WeChat WeChat + enterprise + WeChat) design concept, for the government civil servants, both inside and outside work together to provide strong support, during the period of the outbreak, help the government disposal of epidemics and official information transmission.

1. Short play

First of all, we might think, is there a solution to the epidemic that reaches all users? Or is there a protest coordination command platform, or an integrated grid governance platform that can integrate all application services, possibly from the perspective of partners, integrating the application market of partners’ ecological resources? This is the interview survey and speculation of some business we did in the early stage.

Let’s take a look at the middle and grassroots level of government and enterprises, including senior managers, what they need and what potential opportunities there are for partners.

(1) Integrated emergency coordination center

When it comes to emergency coordination, many people may first respond to emergency applications. Before talking about applications, we need to know what is behind these applications. Starting from the digital Guangdong construction in 2018, after two years of digital construction in Guangdong, as well as some national ministerial projects such as The State Council, the Ministry of Public Security and the Ministry of Natural Resources, these information-based construction based on the framework of government affairs can be quickly replicated and effectively utilized during the epidemic. By guangzhou municipal government has old kang small procedures, for example, is on January 31, because the outbreak is really an emergency, originally need seven days to perform research and development of small programs, launched three days later, it depends on the behind is a set of credit support framework, let all of the business department doing custom application development, May, in accordance with the unified a set of standard specification to use docking, avoid repeated application of homogeneous construction, can effectively to reduce the development cost, at the same time, we also provide government services support kit and development operation assistant, to ensure that each application, all know how the usage of the user, what is the overall operating ability, There will be a process of pushing back on the application, prompting the application to have more room for improvement.

(2) Three-terminal integrated emergency coordination platform

After the application of collaborative platform, let’s take a look at the platform, the whole wechat ecosystem is what. As we all know, wechat connects people, and between wechat and government affairs wechat connects people and government services. Government affairs wechat can connect government affairs staff, and wechat and enterprise wechat can connect each other, which refers to the coordination of the three terminals.

During the outbreak by individuals can be collected on WeChat applet health information reported to the government, the government side can be through the collection of personal information to do some outbreaks of whole comb, and enterprises to do some work for the record, as an employee’s health situation report, report to the government for unified examination and approval, Finally, the government will send all the information to individuals and enterprises. The platform capability of three-terminal integration can effectively help the whole collaborative command work of the government and enterprises.

(3) Emergency coordination platform for safety compliance

Specific to the government measure, government affairs WeChat as for civil servants, on the internal and external to a communication platform, to connect provinces, such as multiple hierarchies, cross regional architecture, an organization can not only through the real-time video, voice meeting to realize remote communication, also can move through the workbench command.

For example, the coordination office of guangdong province through the set up for the whole provinces, such as multiple levels of emergency organization, can ensure that emergency instructions direct line, but also through the video conference of blessing, to ensure that the emergency notice, able to quickly pushed to the front-line staff, at the same time we also launched the emergency coordination workbench, Civil servants can be supported to collect some epidemic data, and administrators can do some supervised application operations, so as to realize the linkage between the government, enterprises and the public.

You may also be concerned about the security of the data about, don’t panic, e-government WeChat is fully private deployment in local customer’s room, can greatly satisfy the demands of all kinds of security, to ensure that the civil servants at the time of internal coordination, chat, and file location, video, the application data is stored in the region of the security of e-government network, the safety of the whole information data is guaranteed.

(4) Emergency scenario application

Then we have to mention some successful applications during the pandemic. Based on wechat of government affairs or the whole collaborative Zhongtai, we support the integration of some epidemic applications developed by Tencent and its partners.

For example, with the epidemic map application, you can master the development of the epidemic situation in the whole country, the province and even the region at any time and place, and view the detailed data and development trend of the corresponding epidemic situation according to the prefecture, city and region. Again such as government, business, before the return to work now, on the one hand, the enterprise needs to do some work for the record, on the other hand, enterprises also need staff to personal health, anytime, anywhere via mobile client acquisition to understand the health of the employees, and also hope can through the evolution of the epidemic, according to the need to configure the form to supplement the employees’ health data, These can be achieved through the emergency scenario application we provide.

The subtotal, during the period of the outbreak, we in guangdong, Shanghai, hubei and other regions have practice such a solution, through the synergy China as the foundation, emergency command platform for government affairs WeChat linkage WeChat and small programs, there are some applications such as enterprise to return to work for the record, to ensure the safety of epidemic data disposal. We have also helped nearly two million civil servants to coordinate their COVID-19 work remotely, as well as upload and distribute official information. What’s so good about this plan:

The first point is that this solution is privatized and deployed on the government cloud, and fully adapted to the common domestic environment and operating system, to ensure compliance with national regulatory and security requirements.

The second point is that this plan does not stop at the coordination within the organization. For the government, external services to the public, internal civil servants to cooperate, work report to the top, emergency command to the bottom, the whole link needs to be connected. Public in WeChat side, the enterprise organization in enterprise WeChat side, civil servants and in government affairs WeChat side, that based on the ecological WeChat, we can be a very full to connect through the three end, all the emergency notice, the outbreak of chat messages, data can be through the system, on the premise of guarantee safety compliance, effective transmission.

The third point is that this scheme is not tencent, a to do you a while ago also heard a news, is several hundred million fund tencent says it outbreak against subsidies to do the work, we have also been actively introducing disease ecology alliance, after all, the application of professional to go by a professional team responsible for, that based on the ecology to develop WeChat, what good is it? As we all know, wechat’s monthly activity is now up to 1.1 billion, and the application on enterprise account, small program and enterprise wechat is very vigorous. If you do such an application development based on the collaborative platform of government affairs, the whole application development specification is completely similar to that of the application development based on wechat ecology. That partner software developer is better, more easy to use development, the threshold is relatively low.

2. Long-term play

In the longer term, we also need to think about how this synergy can help governments and businesses.

(1) “Package solution-oriented platform products” for government affairs industry

First of all, it is an emergency coordination plan, which can play different roles in different scenarios. Generally speaking, our goal is government-oriented digital coordination. At the bottom, we rely on Tencent’s big data, cloud computing and AI capabilities, and then build an integrated coordination center, data center and AI Center. In addition, based on Tencent’s most representative products in the field of digital government and smart city, it provides a unified and integrated scheme for government wechat, enterprise wechat and wechat to assist the government and enterprises in the scenes of public business, urban governance, urban decision-making and industrial interconnection. A package solution oriented product for the government industry is a mid-platform framework built based on different scenarios and facing different fields. On this basis, some ecological capabilities can be integrated to meet the needs of various scenarios.

(2) Play the role of connector, connecting enterprises and ordinary people

It is such a highly plastic solution-type product. When providing services to the outside world, it knows that there is a natural existence in the government affairs scene to serve the needs of considerable users, including individuals, legal persons and governments. For example, during the epidemic period, many provincial and municipal governments across the country launched mini emergency procedures respectively, so that the public could check the map of the epidemic in real time, make online consultations and report the epidemic. The enterprise is preparing to resume work for the record and actively calling for employees to report their health conditions. The government collects user health data reported by individuals and legal entities, and then conducts a unified analysis and approval for filing.

You can see, through the government side WeChat use of government affairs, to go with WeChat side nearly 1 billion of the public, and the enterprise WeChat are interlinked to the end, not only connect a lot of people, make government affairs information the arrival of more efficient, but also through the lateral connection, such as with other government affairs, public security, National People’s Congress, the party, association of political science and law, At the same time, vertical association of enterprise units, social governance covers all aspects, improve the ability of government operation, so that all roles connected on this connector can work together efficiently.

(3) Tencent Ecological Capability Platform (government application market)

Tencent has been fully integrated ecological resources, on the one hand will provide tencent general application of the high quality, as we all know tencent on many Internet products in the field of ToC is very good, the user’s volume is very big also, including we are now the most commonly used with the examination and approval, attendance, meetings, documents, knowledge base, etc., on the other hand also enlarge the coverage of partners, Provide application packages for government affairs, party affairs, police and other fields. Ultimately, it is up to the organization to choose the most competitive and ecologically advantageous products.

(4) Operating analysis service platform

After introducing ecological application, what is the necessity of operation management system? Just think about it, if there is no operation management, how to judge the effectiveness of government applications on the work of the government, there is no way to judge, there is no way to perceive the use of users, and assessment, it is difficult to find space for change and breakthrough on the basis of the existing. By providing such an operation analysis service platform, we can provide some professional digital operation means and application scoring mechanism to comprehensively improve the quality of government applications.

(5) Security guarantee platform

In the end, what we said comprehensively should be implemented to the most concerned security issues. Tencent is a complete set of security system, this system of security support, first favour privatisation deployment, and support in the environment of localization of running, also meet the national safety standards, at the same time, the platform itself from a mobile terminal, security, access security, server security, and other dimensions are considered, set up the safety of the whole link protection, Enhance data security across the platform.

For example, civil servants chatting on the client, there are a lot of data information, it is not allowed to take screenshots, even if you open the permission to take screenshots, the screenshots of the picture will fall watermark, this is for the end user. For the administrator, you are in control of the entire management platform, any operation on the management side, there will be logs, related audit. For developers, when developing application publishing services, there will be a complete operation monitoring mechanism to do assessment. This whole set of scheme involves no matter the end user, or the administrator, the development operation and maintenance, involving all aspects of the object can get a safe and reliable guarantee.

Overall scheme Introduction

We may have a question, you can help the government and enterprises to do these things, and what are your capabilities behind the support? Here we are divided into three modules to tell one by one: The first is the platform application terminal that is most easily perceived by users. The second is the mid-platform framework behind the application terminal. The third is its government application market for eco-partners.

(1) Platform application terminal: wechat for government affairs

Government wechat and wechat are teachers from the same door, that is, wechat has the same communication experience, zero cost, that is, you chat on wechat, send files, video voice, etc., these whole experience on government wechat is completely consistent. E-government is different WeChat, it can support across institutions, cross-regional interconnection between government affairs WeChat, at the same time it also supports adding external contacts, can use WeChat WeChat and use public enterprises employee data through, they can talk to each other, and some applications can communicate with each other, All of these people can communicate seamlessly on their own terminals. That in addition to solve the problem of communication is not enough, government affairs WeChat nature is based on the ecological WeChat, can go to a support docking abundant third-party applications, application developers based on WeChat basically the application of some development specification will be able to quickly adapted e-government WeChat application development pattern, which all chat application data on the local government in the computer room, Ensure data security in business and government.

(2) Platform application terminal: rich office software ecosystem

Government wechat also provides a variety of office software ecosystem, end users can communicate through a variety of message types, including message receipt, instant burn, screenshot watermarking, red envelope, wechat payment, etc., adding external contacts these functions are fully supported. At the same time, it can integrate some third-party applications to realize mobile office anytime and anywhere.

(3) Platform application terminal: reliable system architecture, supporting millions of users

As for communication and office work mentioned above, you may worry that I have more users, and the more users, the more organizational structure and applications, can I HOLD it? Will it be unstable? Is still the preceding example, for example, guangzhou municipal government launched the age of small programs, as the country’s first proposed platform, with a small program to do mask booking at the time of the case is more risky, because epidemic emergency, masks a booking online in the end, on the day of the online, visits to break through 170 million, but it is also very steady, withstand the pressure, Not collapse. This is a special case, actually is not, as early as in before we launched by the State Council for small program of e-government service in China, and guangdong convenient small programs are based on the framework of China to do development, it is supported by hundreds of millions of service calls and site access, high concurrency, low latency, can be very effective guarantee the stability.

(4) Government collaboration platform

After talking about terminal applications, let’s look at what is behind it. The front said that it has withstood the test of 100 million users. Why can it withstand such a test? Here we have to mention the collaborative application of the platform, that may be a little headache when we hear the platform, feel in the concept of pulling, then we explain, why to do collaborative platform, think about it, if you are just a communication tool, and then hang up a few commonly used OA applications, this is called digital collaboration? It is far from enough. How about the usage of integrated applications, whether the data between applications can get through, and whether the services between applications can call each other will all become challenges in practical collaboration. That we do our aim is not to old, also is not to update, it is to solve practical cooperation with all kinds of application system in the process of docking, to ensure that all applications on a platform can function has a unified standard service specification, break the data island, break the data island is often like this a few word, It is the embodiment of the concrete in the application stage, I will have a lot of the old system, the application of the old, and that a new system, new application may at the time of the service call agreement between them, between the application can be difficult to call the service to each other, then we can effectively solve this problem, specific what to do, we look down.

(5) Collaborative application center: overall framework

First, take a look at the overall framework. At the bottom, there are Tencent Rio’s trusted application support platform, government affairs wechat and government affairs open operation platform. On top of this, there will be some basic services and support framework, as well as some security tools for operation. Tencent provides an informationized platform framework. We can support the construction of a government-oriented platform model in the form of large-scale service grid, and then we are responsible for building some basic capabilities and building tools, setting up the stage and building the base. As for some business applications close to the government and enterprises, we hope that professional partners can do professional things, and we also welcome ecological partners to join us.

(6) Collaborative Application Platform: integration and unification of identity, application and service

So what does it mean to set the stage? When it comes to the informatization framework, we have to mention the cornerstone of the platform. It can be found that no matter what platform or application you are, there will be a unified appeal, that is, to integrate multiple identities, to achieve the opening of cross-use data, and to achieve cross-service mutual invocation.

(7) Collaborative application Center: information logic architecture

Simulating the whole process of an end user accessing an application, the middle platform framework behind this includes access gateway, access gateway, identity authentication and API gateway, together building a trusted application framework support framework. For example, when a user accesses a government application, he/she first passes through the access gateway and controls the traffic of all application users. Then, he/she enters the transfer-in gateway, which authenticates the identity of the user. After passing the authentication, the application invokes the service through the API gateway. We also know that there are many traditional applications in the government, which have existed for some years. For managers, there is no need to worry about the legacy applications, how to connect the old system and the new system. If the service specifications are inconsistent, will there be some problems that the service cannot be invoked? That such a government affairs application to China, we provide a set of standards, very common universal service governance norms, to all on this platform running status of applications and services for an integrated management, ensure the safety of the whole process is very smooth and, this is our logical architecture of the entire information.

(8) Collaborative application Center: Collaborative application management

Said that in addition to a more secure and efficient call service, through the data, we also found many government including enterprise will have a wide variety of business applications, then you want which visible which is not visible, these applications have a mall can go to the shelves, shelves after application of the use case, and so on, these are the managers be more concern of governments and enterprises. That through wechat, we can not only unify the application entrance to the workbench, and do a multi-terminal adaptation, but also through open API docking ecological partner application mall, all applications will have a unified platform to manage. This is the whole collaborative application management that we do.

(9) Government application market

Then you may say how to apply management and how to call service, but our information construction is not very advanced, I really want to mobile office, but I do not have application resources. That doesn’t matter. Tencent not only provides the base, but also provides a complete set of government application market. To be specific, we will formulate application development standards and development capabilities, and then help ecological partners to implement some development projects efficiently through technology enabling.

First of all, what is the overall introduction of government application market. For operations management or the head of the development and management, you can go to a combination of your software developers, partners, and then released by government affairs coordination management to introduce and manage your government affairs application, the platform at the same time, once you release the application, you can know the shelves of these applications, data real-time operation, etc.

(10) Government application market: general application

That without some partners resources, tencent also provides a lot of general application, it is also a tencent joint the resources to do application of many partners support, including says some of the health self-check, epidemic outbreak zone data applications, and mobile office, hr team collaboration, cultural construction and so on, these applications are in many city and provincial governments are actually online, And there are some best practices that we can expand on in more detail.

Outbreak zone: Microemergency mini-procedures

This has now been in dozens of provinces and cities have already launched, don’t know everyone in the community will need to register now, need to scan code and then open a small program, inside to report their health, community may give you distribute the general card, behind the WeChat all use emergency application of small programs, As you can see, it provides epidemic observation, autonomous health reporting, mask booking and epidemic related reporting, all of which have corresponding services.

Epidemic zone: Enterprises resume work record

Recently, what enterprises are doing more is to put on record on the resumption of work. In March, the resumption of work boom keeps rising and rising. The resumption of work record is the most urgent need in front of us. Government affairs workers receive the information of the application filled in by the enterprise on the wechat of government affairs and approve it. The approval result will be directly sent to the enterprise. Through this small program, enterprise wechat can effectively cover individual businesses and enterprises of each main body. Then on this basis, through the wechat enterprise, wechat and government wechat to achieve the whole process of management and information exchange.

Mobile office: Online meeting

Tencent Conference may be used by many people recently, supports up to 300 people online conference, you can join through small programs, telephone, mobile terminal, desktop terminal. Full audio noise reduction, volume can also be adjusted intelligently. During the pandemic, many governments and businesses have been able to chat remotely without leaving home through online meetings.

Smart Office: Administrative forms

The administrative form is based on the process engine. Enterprises or individuals can customize the form fields to meet different office needs, such as leave, leave, application for business trips with official vehicles and expense reimbursement, which can be set up quickly through the simple tool of the administrative form. The whole threshold is relatively low. During the epidemic, many enterprises used such a form tool to customize the fields in the form for work resumption record and employee health report.

We also believe that different industries will have different business needs, that more application scenarios are very welcome to join more partners, we work together to help the construction of digital government.

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