With the expansion of the overall user market, the share of SaaS is also increasing with the acceleration of penetration speed, how to grasp and select SaaS products to assist enterprise digital transformation, for an enterprise is very important

Enterprise digital transformation, including internal management digitalization and external business digitalization, external business digitalization, in addition to the realization of improving marketing, strengthening sales, improving services and other rigid needs of the business, but also includes the digitalization of the relationship between enterprises, between the upstream and downstream of enterprises, as well as between enterprises and customers. The external business features are online, and digitalization is an inevitable trend.

At present, the whole IT industry is agitating for the digital transformation of enterprises, and the digital transformation of the whole; That is, from internal management to external business all realize digitization. In fact, most of the digital transformation of the enterprise, because of external business, or the rigid demand of external business had to be digitized.

Therefore, the digitalization of external business is the biggest business opportunity of SaaS, because the informatization mode of traditional software is difficult to solve the digitalization problem of external business of enterprises.

In this regard, I recommend Baklib, a product designed to help companies build help centers and provide solutions to improve the digital efficiency of their relationships with their customers

What is a corporate help center?

Enterprises not only to provide users with quality products, but also to give users a good experience after sale! A good online help center can help enterprises retain users better. Customers can solve common problems encountered during product use through independent query. The enterprise help center is like a knowledge base of the enterprise. Customers can solve more than 90% of their problems through the help center. The remaining problems can be transferred to human customer service, which can greatly solve the personnel allocation in human customer service.

Why a business help center?

  • Establish company brand image;
  • Improve efficiency, help novice quickly start;
  • Catalogue hierarchical display, in a short time to solve customer pain points and difficulties;
  • Improve the after-sales service of products to improve user retention;

Summary: The criteria to determine whether it is worthwhile to set up an enterprise help center is: does ** directly help customers/customer service and the operation staff of the company through the enterprise Help center? Can you put your limited energy into something more worthwhile?

How can we design our own enterprise help center with Baklib?

Step one: log on to the baklib website and register an account.

Step 2: Create a site – Select Help Center.

Step 3: Choose a theme that fits your company. Include 15+ topics such as the mainstream skylark knowledge base in the market, different typesetting, easy to choose. If you are not satisfied with the display effect, you can switch freely after creating the site.

Step 4: Fill in the site name – select the theme color – one click to create the site.

It only takes 10 minutes to build a perfect enterprise help center framework, the rest is content filling, but also don’t hurry up to start your enterprise help center design journey!

Product experience link: www.baklib.com/