With Atlassian’s JIRA Software Data Center, we can not only keep our systems up to date and up and running with zero downtime, but we can also offer many new enterprise-class features. For our team, this was a key change and has now become the standard of service.
Claire Heasly
Engineering Manager, National Australia Bank
The National Australia Bank (NAB) is the largest Bank in Australia. Founded in 1858, it has a history of more than 160 years. Banking has changed dramatically over the past century. Paper money has been replaced by digital payments. Smartphones and wearables replace wallets; Websites and mobile apps have become the most common way to do banking.
But some things have not changed, including NAB’s commitment to its customers, which is why NAB recently invested $4 billion as part of a three-year transformation of the company to remain competitive and better meet the changing needs of its customers.
In 2017, NAB embarked on a multi-year journey with the goal of developing and enhancing NAB’s technical capabilities as well as the mindset and way of working of its staff so that it can better support and enhance the capabilities of its staff and improve the customer experience.
A key component of the plan was NAB’s adoption of Atlassian products and solutions from the beginning and its subsequent upgrade to Data Center in collaboration with the Technical Account Manager. As NAB’s way of working evolved, it needed to improve the availability of Atlassian services, which played a critical role in helping employees become more productive and collaborate as a team.
Atlassian Data Center products provide NAB with a 7×24 hour, high-availability, zero-downtime, scalable, enterprise-class platform.
Atlassian’s standardized tools effectively help NAB’s leadership gain an overall understanding of the organization’s performance and progress, enabling them to make more objective, faster, data-based decisions. For example, NAB’s software engineering team can release smaller versions more quickly and frequently with Atlassian tools, increasing the speed of software updates and getting to market.
Atlassian Data Center’s zero-downtime upgrades and high availability, disaster backups ensure that products are always up and running and always reliable. With the help of Agile practices and JIRA Software Data Center, NAB’s platform engineering team can deliver releases in days rather than months with no impact on users.
The results of subsequent reforms are clear. By extending agility with Atlassian’s help, teams across the company report that they are working more effectively, collaborating more and delivering faster results for NAB customers.
NAB is fully committed to moving towards a more modern, open way of working and investing money to improve the standards of access to relaxed, personal, supportive banking experiences — Atlassian plays an important role in helping NAB’s technology deliver a better experience for customers.
