Every year, double 11 is full of orders, packages and jokes about cutting hands. For Internet engineers, it’s BOSS time. Every skill must be practiced to the extreme to be able to win — system performance, system capacity, disaster recovery, security, all indispensable.
For Ali cloud service engineers, the main work of Double 11 every year is to help customers fight BOSS by copying and escorting. How to escort? Let’s do it today.
Singles Day is like hosting a dinner party on an unprecedented scale. Preparations start months in advance. Alibaba Cloud service engineers of escort need to first understand the needs of customers, such as how many people they want to hire? What would you like to have? Once you know what your needs are, you need to evaluate everything: whether the venue is big enough, whether the number of tables and chairs is enough, whether the supply of ingredients is up to date, whether the chef is reliable, whether there are food safety issues, whether there are alternatives in case of accidents…
In fact, before the arrival of Double 11, the service engineer team of Alibaba Cloud did a lot of preparatory work for escort, including sorting out the architecture with customers, identifying risks, conducting pressure measurement, capacity assessment, performance optimization, preparing emergency plans and drills, all of which required the close cooperation of multiple teams.
Double 11 is not only the annual test of e-commerce industry, but also the annual priority of finance, logistics, production and other industries. Double 11 can be said to be the double 11 of the whole society. Therefore, Ali cloud service engineer team escorts more customers than a year ago.
With the consent of the client and without involving confidential data, alibaba Group and its affiliates are only taken as an example (the world’s largest “hybrid cloud” has been used in Tmall Double 11, which is not listed here).
[Youku] As Youku has become one of the major entertainment sectors of Alibaba Group, both sides of this Double 11 live broadcast have experienced another important test. The 4-hour live broadcast of the gala was stable, clear and smooth without any accidents. Aliyun live broadcast, transcoding and CDN system perfectly undertook an important live broadcast, so that netizens who felt the Double 11 carnival through network live broadcast experienced a feast without delay and waiting.
[Scott] based on ali elastic compute cloud services at the core of computing power, the gold core business group during the period of double peak 11 business running smoothly, the strong support from several partners based on gold open platform map location service, let every customer request during peak business also can get timely response and handling; To ensure the smooth and smooth promotion of business.
[Cainiao] The cainiao logistics cloud platform is smooth and smooth on November 11 this year. Data provided by Cainiao shows: “In terms of CP, the number of CP reinsured in logistics cloud this year has increased by more than three times compared with last year, and the business index is five times as much as last year.” These CPS carry the logistics orders and delivery tasks of Double 11 based on the logistics cloud PaaS and SaaS platform. Through the one-stop TAM service of Ali Cloud, they carry out risk assessment from cloud security, cloud resources, business architecture and other dimensions, optimize architecture and resources, and monitor and guarantee. So that logistics cloud and cainiao CP can spend a busy and orderly double 11.
“Poly stone tower” this year the difference from merchants stone tower, merchants are in full before the arrival of double 11 rounds of assessment system pressure test, to have full understanding about their system, at the end of the double before 11 days purposeful expansion and upgrade, only a few businesses in double pressure according to the business of the day and the demand for temporary adjustment, Both parties have made accurate assessment and preparation on resource, system and performance levels, so that merchants do not waste a bullet in expanding cloud resources, and stable support activities under the condition of exceeding the estimated business goals. The powerful assessment and support ability of cloud computing is fully reflected.
There are so many examples of customer escort services that we can only describe them in words. In fact, the tasks to be done in each escort are far more detailed than the final results, but only the meticulous preparation can make the experience perfect.
In fact, not afraid of BOSS magic power, afraid BOSS will grow up. As the Double Eleven law says, “The peak of this year’s Double Eleven is the norm for the next year.” The boss of the previous level is now the boss of the current level. The mission of AliCloud Escort engineers is to work with customers to improve services and ultimately achieve customer value.
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