Last month, I jumped out of the big factory, far from the capital, and joined a small start-up company doing e-commerce in my hometown. The boss of the company was originally a clothing wholesale, a few years ago, ma Yun’s father relying on Alibaba made a big fortune, he also decided to join the Internet business. He united with several clothing factory directors to create an e-commerce website specializing in clothing wholesale.

Not long ago, Pinduoduo went public, triggering a flurry of new discussions about e-commerce. The founder of Pinduoduo is worth more than Liu Qiangdong, who has painstakingly managed JD for many years. It took Pinduoduo three years to achieve the current scale, while our company has been doing it for five years, and the daily UV is only barely over 10,000.

After the listing of Pinduoduo, the boss was greatly stimulated and became very angry recently. In addition, the founder of an online loan company fled and the boss lost millions he invested. The boss is worth less, he in the company’s operation, began to save, save as much as possible.

E-commerce website is more troublesome is pre-sale and after-sales, before the sale has not been reached, someone asked about the price, ask for gifts, after the sale has been reached, someone asked about logistics, return and exchange. Company website customer flow is not large but also not small, the company several customer service sister simply busy, the boss and reluctant to spend more people. Last year, the company bought a smart question-and-answer product from a smart customer service company to fend off some customer queries, but the product wasn’t cheap or effective.

Our website has been basically formed, because there is no large flow, we also do not use ali, jingdong as high concurrency technology. The technical development of the site was not so much needed, so our group of programmers had nothing to do.

No company will keep idle people, the boss looked at the company’s balance sheet, found that we had invested a lot of money in the purchase of intelligent customer service products. He gave us instructions to develop an intelligent customer service product of his own company in one month.

It is impossible for us to develop an intelligent question-answering robot with semantic recognition, knowledge graph, knowledge rules, single-round dialogue, multi-round dialogue and other perfect functions, let alone in a month, even in a year.

However, when the leader spoke, we could not refute, and the COMPANY CTO spoke to let us research and development backbone to do it first, to test the water. The task of technical selection was left to me as CTO. I searched the Internet for technical solutions for related products, and the more I researched, the more I realized we couldn’t do it.

However, in the course of online wandering, I have unexpected harvest. I found a company that offers a saas service for smart customer service, and they claim it’s all free. Free makes me stop.

I glanced at their product documentation, and they have all the basic features that intelligent customer service should have. Looking at their release history, the release iteration was rapid. Several of our development discussions, in a short time since the development of an intelligent customer service is not realistic, you can first try this so-called free intelligent customer service, it integrated into our website, for a while.

Their access document is very detailed, basically zero threshold access, our access channels are mainly commodity details page and wechat official account. After a week’s trial, the results were pretty good. We also found some minor bugs in the process, and they fixed them quickly after we gave them feedback. At present, it seems that it should be a reliable saas service provider.

In the age of artificial intelligence, the closed-door approach is no longer applicable. When the company has no strength, do things to focus on a little, do not want to do everything, in the end, what do not do well. We should leave professional work to professional people.

But our boss doesn’t think so. Ah, just now, the boss gave me a new requirement: change the background of our PC website according to the color of users’ computer display screen, so that users can open our website and have a bright and refreshing feeling.

Is there a programmer who can guide you? I have been thinking all day about how to fulfill this requirement. Job-hopping is out of the question. There are few suitable enterprises in my hometown.

Ah, the programmer industry is really not easy, technology update speed extremely fast, work pressure is extremely.

Many people left comments asking for the website of the saas service. Then I will send it. Good products should be seen by more people. https://bot.4paradigm.com/