Chapter 6 System Users
The role of the system user is also an important part of the project management process. In the actual project management process, the project manager in addition to the head with the customer communication, also need the actual users to communicate with the system, let the customer, and users of the system of coordination, head to the project team interests, make the function of the system actually developed is to meet and to better serve users of the system work content and business requirements, There is also user experience and interface function confirmation and so on.
1. Job responsibilities
System users in the actual work process, need to continue to summarize the content of their own work, to the customer responsible person to put forward more better and more efficient business requirements process, so as to make their work easier and colleagues, and make their work platform more perfect, more convenient and better.
L Summarize business experience in the actual work process and propose new business needs in the industry;
Communicate with customer leaders to propose better business requirements and processes;
L Cooperate with customer responsible person to change and confirm system requirements;
L Cooperate with the project builder to test the system;
L Cooperate with the project construction party to confirm the evaluation of system acceptance;
2, should have knowledge
System users need to continuously accumulate and summarize work experience and process in the process of work, so in the actual work process to understand their own work. First of all, we need to understand the work content, work business process, work required skills and work used tools and software, etc.
L The technology and business required by the work;
L Actual business operation process of work;
L Tools and software used for work;
3. Daily work
The actual daily work of system users is also relatively simple, that is, in the process of work, repeated operation of their own skills, experience and the business experience process required in the actual work and other content. The work of system users is relatively simple, and so on familiar with the work flow of their own posts, the work content of system users is much simpler, many are repetitive work.
L Operate the actual work and business contents;
L Summarize the work and business operation contents;
L Continuous learning of the business in the field of work;
L Cooperate with the customer leader to propose more and better system software functions;
L Cooperate with the responsible person of the customer and the project manager of the system builder to test the system software;
4. Methods of experience promotion
The work of system users is relatively simple, so the actual experience promotion method is relatively simple. It is nothing more than to constantly learn and operate the knowledge they have learned in the actual work process, so as to learn and summarize experience of their own work content faster and better, and more skilled in their own work.
L Keep learning and summarizing experience in practical work;
L Participate in relevant system operation training;
5. Communication with other characters
Because the actual work of system users is relatively simple, the communication with other roles in the process of work is not so frequent. Generally speaking, when system users use system functions in the process of work, they will summarize new business operation functions by themselves, so that the customer in charge can communicate with the system builder, so as to do a better job of the system and better serve their own work.
L Communicate with the customer responsible person about the business operation process functions encountered in the actual work;
L Cooperate with the customer leader to submit the new business operation process to the project manager of the system builder;
L Cooperate with the responsible person and leaders of customers to accumulate experience and summarize the contents of their own business fields;
6. Books to read
System users in the process of work basically in addition to the beginning of the learning work business operation process, but also need to constantly add new business process content, better in the work of learning and practice. Therefore, system users are generally the first to understand their work content of the business operation process, first to solve the problems in the process of work, and then continue to learn to improve, and submit their own problems encountered in the actual work to the customer responsible person, better will do a good job of the system, better improve their work efficiency.
L Learn business operation knowledge at work;
L Learn the knowledge of software tools used in work;
L Learn and improve my business skills, and how to increase my value and grow;
Words to bear in mind
L Continue to learn on the job;
L Continuously accumulate and summarize practical work experience in the work;
L Constantly communicate with leaders, propose business process content encountered in work, and improve their own value and level;
L Constantly communicate with the customer in charge, put forward my own views on the functions of the software system in work, and better improve my work ability and efficiency;