In the novel Coronavirus outbreak, many domestic enterprises have chosen the mode of telecommuting. Office workers complain that they can finally go to work with a computer, a mobile phone and a pair of pajamas, but they suffer from a lot of problems and lose productivity when they telecommute.
How to choose a remote tool that is right for your team? How to ensure team efficiency and quality in remote collaboration?
As a cloud document collaboration tool under Ant Financial, Yufinch is the standard for manuscript precipitation, project management and team collaboration of about 100,000 employees of Ali worldwide.
In 2019, When Alipay was 15 years old, Yuqiq was officially opened to the public. Its “space” for enterprise users and “team” for small groups of users can help enterprises quickly improve the efficiency of team content collaboration and knowledge management, build enterprise knowledge portal, and systematically precipitate enterprise data assets. It is worth mentioning that the security team of Alipay is actually behind Yuqiq. It can be said that Yuqiq is protecting your document information security with the same technology that protects your wallet.
Why do 100,000 Ali people love this software? Why is the Talker protecting your documents with the same technology that protects your wallet?
In this regard, CSDN interviewed Yuan Feng (alias: Su Qian), a senior technical expert and head of The Business of Yuqu in Ant Financial, to find out.
Yuan Feng (Name: Su Qian)
From SARS period, Ali telecommuting history
During the SARS outbreak in 2003, Ali experienced full telecommuting: landline phones and desktop computers guaranteed ali’s entire business and services without interruption for a single day during the epidemic. At the same time, Ali people maintain the spirit of innovation and gave birth to the product Taobao, which is an indelible stroke in the development of Ali.
Su Qian said that all the businesses of Alibaba’s digital economy are intertwined, and there are cross-team, cross-business and even cross-group cooperation every day. This process is a daily practice of remote collaboration and office. In this process, the spikes of instant communication collaboration and the speakers of asynchronous document collaboration play an important role of connection and catalysis.
He believes that after 17 years, telecommuting is not only for the normal operation of business, but also for the support and contribution of society and the epidemic.
Designed to provide code and documentation tools for programmers
When it comes to the language Tracker, it was designed to provide a handy code and documentation tool for the programmer community, with the small goal of “documenting with Markdown”.
“At the beginning, only 0.5 people were involved in language learning. It was a document tool made by Zhan Xin in his spare time.” Alipay researcher Yu Bo said.
After completing the small goals mentioned above, He found that everyone around him, every team and every business had a lot of “working knowledge” to deposit, but lacked a good tool to preserve and spread these “working knowledge”. Therefore, We should not only serve engineers, but also provide a handy tool for everyone who wants to express what they think, so that knowledge can be recorded and spread, becoming a “professional knowledge base in the cloud”.
Currently, the finch has three main functions:
1. “Knowledge base” function: organize and classify knowledge content according to different creation and collaboration scenarios.
- Document knowledge base: provide online document and table editing ability;
- Resource knowledge base: Supports uploading and previewing local office files.
- Sketchpad knowledge base: support the management of pictures and design draft;
- Topic knowledge base: Online asynchronous topic discussion.
2, “team” function: team, project or organization through the binding of people and things, knowledge coordination online.
Language Chelsea team
3. “Space” function: For the online knowledge management of enterprises or organizations, multiple teams can be established in the space. Each team can establish different knowledge bases, which can help enterprises and organizations plan the collaboration between different departments and teams, and facilitate members to exchange and share knowledge.
Self – developed editor: support multi – class file preview, one – key search map
Due to the use of fully self-developed editor, the Language sparrow encountered many technical problems during the development period. Su Qian said, “Yuq first serves Alibaba. Alibaba’s business covers a variety of industries and positions, including not only the emerging Internet industry, but also the traditional real estate and media industries. “People have very different needs and very demanding features, so we had a lot of challenges and pressures at the beginning.”
At the beginning of the exploration period, the team first adopted the method of modifying open source software to develop, but soon found that the product made in this way was very unstable, and when there were bugs, the technical personnel were very passive, which brought trouble to the investigation and repair of bugs. So the tech team decided, “Why don’t we write our own?”
In terms of technology, JavaScript is used as the unified language for the development of the front and back end. Almost all the logic of the back end is realized by Node.js, and a large number of functions are realized based on cloud services. Although JavaScript is a dynamic language, based on the accumulation of node.js experience in the past years, the team has summarized a set of framework and code quality guarantee mechanism for developing large Node.js applications, which can ensure the speed of code iteration with high quality and reduce the uncertainty brought by dynamic language as much as possible. Let engineers only need to consider the implementation of the business logic layer, efficient output.
“Yuq’s editor is full of imagination” because of its self-developed approach, Su said.
For example, Wordfinch can directly embed three sets of Office, three sets of iWork, Axure, PS and Sketch in documents, and instantly analyze and preview, breaking the limitation of operating system and software. Wordfinch may be one of the few domestic products that can support so many kinds of files directly embed preview. “I don’t have to worry about my Windows colleagues not being able to open my Keynote anymore.”
When people use documents, they often attach many images to one document, and it is difficult to find the images each time.
The whisperer can search the picture you want with one click! Every picture uploaded to the Wordfinch document will be authenticated by words. As long as you roughly remember one or two key words on the picture, you can search to find the picture and the corresponding document.
Is not enough? Su qian revealed that in the image recognition technology, the future will introduce more black technology, for example, after the meeting, users can take pictures of the whiteboard drawn on the table or brain map, etc., when archiving into the language, it will be automatically recognized and stored in the knowledge base in the form of online forms or brain map.
This is attributed to the fact that yuqiq’s application architecture is completely based on Ali Cloud. In addition to general capabilities, Shanghai Cloud can also quickly use all kinds of service capabilities provided by Ali Cloud, such as image text search and file video preview, which are provided by Ali Cloud. Ali Cloud can provide better support for yuqiq’s development.
Being born into Alibaba’s technology team, Yuq has been dedicated to solving the full workflow of technical People’s Daily lives since its inception. But Su Qian said that technology is by no means an isolated existence, through language sparrow, can connect the upstream and downstream of the technical link.
In the finch, different positions and roles work together:
For example, product managers can write product documents, technical students can conduct multi-team asynchronous review, and interactive and visual students can upload their commonly used Axure and Sketch files for synchronous discussion.
At the same time, It supports the access of third-party software, such as ProcesON and Modao. “It is a great asset for the team that important collaborative information and thinking and discussion are deposited on the Wordfinch platform.” Su Qian said.
“Secure documents with the same technology that protects Your wallet.”
As for the challenges of cloud collaboration tools, Su said, “Data security and reliable functionality will always be a challenge.” As for tools, functionality can be built like building blocks, but security and reliability will be constantly challenged by the Internet’s evolving environment, he explained.
This is the challenge for technical people, but also the bottom line.
So Yuq spares no effort to spend manpower and time to ensure user data security.
“Alipay’s security team is actually behind Yuqi.com, which uses the same technology that protects your wallet to protect your documents and information.” Su qian said.
Su Qian further introduced that at the enterprise level, The language in the permission setting and risk control, such as IP whitelist, security watermark, global operation log and other more detailed division.
Yuque and Alipay use the same finance-level network infrastructure, using domestic advanced hardware and software security equipment. In addition, the bird has made multiple backups of data to ensure that it will not be lost due to emergencies and has strong disaster recovery capability. At the same time, all user-generated data are encrypted with double key.
Even the user’s content can’t be seen by the user’s developer. Even if a hacker did get hold of the data, he could not crack it because he could not get the key. In addition, Yuque has also obtained a number of domestic and foreign data security certificates, such as ISO, the Ministry of Public Security level 3 security certificate.
Opportunity: to be seen
Under special circumstances, more than 200 million Chinese people have started telecommuting. Even in the first few days, enterprises and technical personnel have actively expanded their capacity and improved related technologies. So there is both a crisis and an opportunity.
Su said the biggest opportunity comes from the renewed emphasis on SaaS enterprise services and collaborative office tools. “I think the scale of the industry comes from the awareness of Intelligent office in Chinese enterprises. Only with this awareness can there be popularity and more strong technology products enter the market to provide services. Only in the competition can more people find good products, and that’s where the opportunity comes from.”
There is a traditional real estate development customer has tried yuqu, the feedback is good, but because the group is large, the new product in the internal promotion is a little difficult. During the telecommuting, the boss personally found language finch, said that the whole team management is out of order, want to use language Finch’s ability to help them to achieve the standardization of telecommuting.
In this regard, Yuq designs a set of office scene solutions point-to-point according to the relevant industry characteristics and scenarios of real estate enterprises. “Communication with nail, precipitation in Yuq”, which can be said to be a sharp tool to improve productivity in office collaboration.
In addition to this, you will find all the phone when he worked in remote, super long 60 seconds voice, refresh messages such as the efficiency of communication, sometimes account may not have to write a complete context an account causes and effects of documents with high efficiency, what’s more, this document also supports comments, collaborative editing and lightweight task collaboration. This is where asynchronous collaboration, an unusual feature of cloud document collaboration tools, comes into play.
“It’s not just the fact that we’re forced to be remote during the pandemic that’s important, but the fact that we have a lot of external communication, a lot of remote communication, these scenarios actually require a cloud document collaboration tool to help you solve the problem. So with 200 million people working together, the biggest opportunity for us is actually being seen.” Su qian said.
AI, AR and VR technologies will be introduced to create new “knowledge” gameplay
In the introduction of Yuque, there is a very interesting sentence: “Yuque will be SaaS as the starting point, help enterprises and individuals to achieve” knowledge cloud “, gradually introduce AI, AR, VR and other new technologies into the product, together with users to the era of intelligent knowledge creation.
In this regard, Su Qian said that the form of knowledge is diverse, not only words. Pictures, videos and sounds are all forms of knowledge. Yuq’s product vision is to be a “cloud knowledge base”, helping knowledge to retain and glow with new vitality.
Under this vision, with SaaS as the fulcrum, Yuq will cooperate with Ali Group, such as Ali Cloud, Dharma Yuan, Tmall intelligent hardware, etc., to introduce more black technology capabilities to help users and enterprises to record and display knowledge in an all-round way. I also hope that more people will be willing to learn about a new field because of this interesting way of playing.
Maybe one day, you’ll be able to learn about architecture from all over the world on a whisperer, and you’ll be able to feel it with your eyes.
According to Su Qian disclosed, at present language finch in addition to PC end, there are in the nail application center has been online small program. PC client has been in the final stage of development, should soon meet with everyone, make up the weak network offline note, document ability. There is also a Bird App in the works.
In this epidemic situation, Language sparrow for remote office morning meetings, weekly reports, work discussions and other special scenarios, made personalized design and emergency development online, with the actual situation to overcome the time with everyone.
At the same time, yuqi will open the “Yuqi Team” for long-term free use, “Yuqi Space” for free use for 3 months, and non-profit organizations for long-term free use of “Yuqi Space”. The company also welcomed more non-profit organizations, such as intangible cultural heritage organizations, museums and scientific research organizations, to try out or use the company. The company is willing to provide reliable free services for long-term development.
Ant Financial’s digital class of “Fighting the epidemic together and breaking the Situation with technology” is now being streamed live. Senior experts share ant Financial’s practical experience and answer questions online from three aspects of “cloud native”, “RESEARCH and development efficiency” and “database”. This afternoon, mPaaS Android core developers will bring the theme sharing of “Analysis of Alipay Mobile Terminal Elastic Dynamic Architecture”, let us understand Alipay H5 container & offline package architecture, continue to polish the secret of smooth Web experience.
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