【 Abstract 】 The description of user experience is more subjective, the availability of product functions, reliability, performance and so on will affect the user’s use experience, such as functional bug problems will say that the experience is not good, the program crash will say that the experience is not good, the performance of the card will say that the experience is not good, that is not in the range of user experience test?

How can testers effectively conduct user experience testing

1. What is user experience? UE! = UI

UI: User Interface

In fact, user interface is a broad concept, referring to the interface in the process of human and machine interaction. Take a car as an example, steering wheel, instrument panel, gear shifter, etc., all belong to user interface.

Nowadays, the graphical User Interface (GUI) displayed on the screen is simply called UI.

A: What does the User Experience say

User experience refers to the user’s personal subjective feelings in the process of using the product. It refers to the overall feeling of users before, during and after using a product, including behaviors, emotions, preferences, physiological and psychological reactions, achievements and other aspects.

Generally speaking, user experience is the overall feeling of use, including the influence of brand and the influence of users’ personal experience. In short, it makes users enjoy using it. Things that have a good experience are easy to use and enjoyable to use, or at least to use correctly without thinking about it.

While good aesthetic design helps improve the user experience, user experience is not inherently about a great look and feel. Designing a great look for your product should be the last step, after iterating through the requirements and then addressing the more abstract issues of user experience.

So the UE is more than just the look of the site, the UI is just one part of it.

2. The importance of user experience

One study says that “for every $1 spent on user experience research, you get $100 in benefits”.

The importance of user experience is now the consensus of the industry, is a new product competitiveness.

The most obvious example is Steve Jobs and his Apple.

In part, Apple’s success comes from a deep understanding of how people use computer devices and a high level of commitment to creating “cooler-than” products.

It can be said that every product innovation of Steve Jobs subvert people’s traditional cognition, and achieve the ultimate “user experience” in it, and single-handedly change the overall pattern of the mobile phone market, leaving an immortal monument in the industry.

Users attach great importance to the sense of pleasure and value of experience, and may quickly choose other alternative products once they cannot satisfy the satisfaction. For a product or enterprise, losing customers is fatal.

3. How to conduct effective user experience testing of software products

The description of user experience is more subjective. The usability, reliability and performance of product functions will affect the user experience. For example, functional bugs will also say that the experience is not good, program crashes will also say that the experience is not good, and performance lag will say that the experience is not good.

I don’t think so, the function of availability, reliability, performance, has a mature testing methods, such as user acceptance testing should be in the function of the product available, reliable, and meet the performance requirements, such as more focus on the users perception and reaction, emphasis is on the basis of product availability to product feedback.

Similarly, the improvement of customer experience should be based on the usability of the product, otherwise a bunch of bug experience will not be good; On the basis of usability, the design of UCD, such as customer usage habits, view effect and interaction effect, can achieve the ultimate experience.

So what are the methods of user experience testing?

Generally, user experience tests in the industry include questionnaire, user interview, user test (crowd test), eye tracker, brain tracker, etc., among which the more practical methods are questionnaire, user interview, user test (crowd test), all of which evaluate product experience through user experience feedback.

But this approach is done more by the user and is not suitable for service testing.

So how do service tests test the user experience?

We can start with user experience design.

In terms of user experience design, there are many design methods in the industry, such as the five elements of user experience, the honeycomb model, the user experience pyramid, the five E’s, the ten usability principles of Nielsen, etc.

Five elements of user experience:

Hive model:

User Experience Pyramid:

5 e:

Nielsen’s top 10 usability principles:

  • State visibility principle
  • Principle of environmental appropriateness
  • · Undo Redo Principle
  • Consistency principle
  • The principle of mistake proofing
  • Easy to take the principle of
  • Principle of flexibility and efficiency
  • Easy to sweep principle
  • Fault-tolerant principle
  • Humanized Helping Principle

In our practice, we finally chose to take the ten usability principles of Nielsen as the benchmark, combined with the specific business, analyzed each feature and scenario, instantiated each principle, generated specific executable test cases, and verified the usability of products from the perspective of testing.

For the specific explanation of Nielsen’s ten principles, we can search on the Internet, the material is still very rich, here will not be detailed.

For the test cases we designed, after removing the strong product related information, for your reference, welcome your criticism and correction:

This article is from Huawei Cloud Community “Drive Crazy UE Designer, Must Know 10 Test Methods to Improve Product User Experience”, the original author: xyyzxyyyz.

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